Support & Maintenance

Our 24/7 multilingual helpdesk provides end user live support via phone and email.  We are real humans, not bots! Highly skilled IT experts are available to quickly resolve hardware and software issues and provide assistance on a range of matters to our clients.

We have developed a streamlined process to resolve issues quickly and effectively for the most demanding operations and mega projects.​

Incidents

Service Requests

Information Requests

​Change Requests

Key Facts:

20k DEVICES

We so far installed and maintain approximately 20 thousand devices across Qatar and the number continues growing year by year​

24x7 SUPPORT

Our 24/7 helpdesk system provides support to clients who are running mission critical systems​

<10min

We currently hold Service Level Agreements for critical projects that require a response time of less than 10 minutes​